The Arris SURFboard W31 router has Gigabit WiFi, 2 N/A ETH-ports and 0 USB-ports.
It is also known as the Arris SURFboard mAX AX11000 Whole-Home Wi-Fi Router.
SURFboard W31 router specifications (specs)
CPU: 1.8 GHz
RAM: 1024 MiB
Flash: 512 MiB
Custom firmwares: None
WiFi: Gigabit (abgn+ac+ax)
WiFi bands: 2.4GHz & 5GHz
WiFi throughput: n/a
WAN: 2 x N/A ports
ETH: 2 x N/A ports
Hard reset instructions for Arris SURFboard W31
If your SURFboard W31 router is not working as it should, dropping connections or not
responsive, you should first do a reset of the router to see if the problems persist. Other
scenarios where you might want to reset your router is if you've forgotten the password or
misconfigured it and can't get access anymore.
Your can reset your Arris SURFboard W31 in the following way(s):
The 30-30-30 resetThere are no specific instructions for this model yet, but you can always do the 30-30-30 reset as follows:
- When router is powered on, press the reset button and hold for 30 seconds. (Use a paper clip or something sharp)
- While holding the reset button pressed, unplug the power of the router and hold the reset button for 30 seconds
- While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.
This process usually works for resetting any router to it's factory setting.
Note: It is worth reading more about how to reset routers with the 30 30 30 reset and what the risks and considerations are when resetting your router this way, instead of just rebooting it.
Default factory settings for Arris SURFboard W31
If you have performed a reset of your SURFboard W31 device or not changed the defaults, you should be able to access it with the following settings:
Note: If you are using the default settings you should change them to increase security and prevent unathorized access to your network.
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