SURFboard mAX Pro (W31)

The Arris SURFboard mAX Pro (W31) router has Gigabit WiFi, 2 N/A ETH-ports and 0 USB-ports.

The SURFboard mAX Pro (W31) is featured in our
Best Ultra high-end routers: buying guide

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SURFboard mAX Pro (W31) router specifications (specs)

System specs
CPU: 1.8 GHz
RAM: 1,024 MiB
Flash: 512 MiB
Custom firmwares: None
WiFi: Gigabit (abgn+ac+ax)
WiFi bands: n/a
WiFi throughput: n/a
WAN: 2 x N/A ports
ETH: 2 x N/A ports
USB-ports: 0

Arris SURFboard mAX review (quick overview)

Here is the quick comparison of how the Arris SURFboard mAX compares to other routers on our site:

Average 93/100
Editor 84/100
WiFi 100/100
Hardware 96/100
Current price $74.50

For a full list of routers and how they compare to the SURFboard mAX Pro (W31), check the Router Buying Guide which will help you buy the most price-competitive router.

Hard reset instructions for Arris SURFboard mAX Pro (W31)

If your SURFboard mAX Pro (W31) router is not working as it should, dropping connections or not being responsive, you should first do a reset of the router to see if the problems persist. Other scenarios where you might want to reset your router is if you've forgotten the password or misconfigured it and can't get access anymore.
Your can reset your Arris SURFboard mAX Pro (W31) in the following way(s):

The 30-30-30 reset

There are no specific instructions for this model yet, but you can always do the 30-30-30 reset as follows:
  1. When router is powered on, press the reset button and hold for 30 seconds. (Use a paper clip or something sharp)
  2. While holding the reset button pressed, unplug the power of the router and hold the reset button for 30 seconds
  3. While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.

This process usually works for resetting any router to it's factory setting. If that doesn't work be sure to check out the questions and answers incase someone else has had similar problems resetting their router.

Note: It is worth reading more about how to reset routers with the 30 30 30 reset and what the risks and considerations are when resetting your router this way, instead of just rebooting it.

Default factory settings for Arris SURFboard mAX Pro (W31)

If you have performed a reset of your SURFboard mAX Pro (W31) device or not changed the defaults, you should be able to access it with the following settings:

Default subnet mask:

Note: If you are using the default settings you should change them to increase security and prevent unathorized access to your network.

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